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Five leadership practices for improving customer service

To leave all aspects of a mediocre life in the past and live abundantly, I encourage my managers with articles like this.

Lead on Purpose

customer-serviceMany blog posts have been written about customer service. Add those to the many magazine articles and books, and it’s safe to say there is no shortage of advice on quality customer service. Serving the customer is an important topic, and given the importance of keeping customers engaged, it’s amazing how many organizations still don’t get it. Too often the sales agents and support engineers taking the calls either are not empowered to make decisions, they are too lazy or they just don’t care. It’s sad to think that a companies with great products would not make customer service their highest priority.

In almost every case, when customers (or worse, potential customers) feel they received substandard customer service, they automatically blame the person across the counter or on the other end of the phone. However, the culpability ultimately rests on the leaders of the organization. What happens at the customer…

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Douglas Knight

I write about what I'm thinking or what I've imagined in an effort to regain that childhood imagination and marry with my many years of real experiences. I'm getting better at it the more I write.I am a published author of two romantic intrigue novels.My books can be found at Amazon.com or if you want a personalized copy, by emailing me at douglasknight85@gmail.com.

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